The services offered at the Open Door facility include:
Open Door is open 365 days a year. Service users are allocated their own single room with en-suite wash facilities, provided with a cooked evening meal in a welcoming atmosphere. The evening meal is prepared and served by a team of volunteers.
The maximum amount of time that someone can stay at Open Door is 28 days during which time the staff at Open Door work with them to find a more settled situation. Some people move on to other places that offer self-catering accommodation for up to 2 years and support to prepare people for more independent living.
In some cases the staff will work with people to help them reconnect with their family and return to their family home. Staff also work with the local authority to help services users access the private rented sector and find more permanent accommodation.
People who are homeless and over the age of 18 are able to access Open Door in the following ways:
Our Safe Streets outreach service works with rough sleepers to bring them in off the street. Let us know if you have seen someone sleeping rough by completing this .
The drop-in service (2.00pm - 3.30pm, Monday-Friday) offers a range of support and advice including housing and health issues. The people using the service may be homeless, experiencing other difficulties or sleeping rough. It offers a warm welcome, advice and a safe place to be. Users have internet access to information about education, training and employment opportunities
As well as providing a warm welcome and a safe place to be, lunch is provided and there is information about health care and support services and guidance on finding other professional advice.
Open Door is about a lot more than just providing a temporary roof over someone’s head. The staff work closely with service users to help them find a more settled way of living and put the steps in place to enable them to live independently.
The volunteers organise and run a range of skill improvement activities such as a book club, a film club, computer skills assistance, CV writing support and help with job applications. We also have a professional counsellor who works with the service users on a one to one basis, providing support to individuals. Open Door helps people find a range of vocational training opportunities including pre-tenancy training. A clothes store is also available to all service users.
When allocated a room each individual is assigned a dedicated link worker who will work closely with them to discuss any concerns they may have and talk about how staff can help support them to identify and achieve their personal goals. Where possible, individuals are encouraged to choose who their link worker will be.
Support can range from helping someone to find secure accommodation, making connections back to friends or family, assisting with benefit claims or helping get people into paid or voluntary work. Regular link work sessions between the service user and the link worker then take place throughout the duration of each person's stay to monitor progress.
Learning and development
Open Door provides opportunities for those who are homeless or are at risk of becoming homeless to engage in valuable learning and development activities. This can range from CV writing to more specialist sessions such as our alcohol and peer support called Drink-in-sight. In partnership with other local providers our learning and development centre also offers real work experience placement with Emmaus. To find out more about our current learning and development programme please contact our Volunteer Coordinator on 01727 859113.
The outreach team works with local agencies to reduce the number of people sleeping rough, often bringing them in to a room at Open Door. It’s easy to feel invisible when you’re on the streets and Open Door can be the only opportunity to get help when it’s urgently needed. Please see the relevant tab above for more information on this valuable service.